Bridal gowns are made to order and are not held in ready-to-wear inventory. Upon completion, gowns may be collected in-atelier or shipped via insured white-glove courier. Shipping timelines and fees are confirmed at order placement.
Veils, headpieces, footwear, and select accessories ship within 5–10 business days after order confirmation. You will receive tracking information by email once your order has dispatched.
International delivery is available for eligible accessories. Import duties, taxes, and customs fees are the responsibility of the recipient unless otherwise stated.
All made-to-order bridal gowns and custom pieces are final sale and cannot be returned or exchanged.
Unworn accessories in original condition with tags attached may be returned within 14 days of delivery. Items must be free of alterations, wear, or damage.
Contact customer service at hello@renisafashionstudio.com with your order number. Approved returns must be shipped back within 7 days of authorization.
If your order arrives damaged or incorrect, contact us within 48 hours with photographs. We will arrange repair, replacement, or refund as appropriate.